Website & Template Support
We are here to help!
Need help with one of our templates, or do you want some assistance with an existing website we’ve designed? You’re in the right place! If you can’t find your answer in the FAQs below, please submit a ticket using the button below, or email us directly at info@equerryco.com.
We aim to get back to you within one business day.
Frequently Asked Questions
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Yes, we can! This is where our full package comes in. The Full Package means you purchase a template and our customisation add-on. For you, the process is exactly the same as described, except when it comes to drag-and-drop your own content, we will do that for you!
In essence, this means you can launch your site without doing anything at all (except supplying us with the content)!
Get in touch for more information.
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Yes! We have a support email included with your template purchase, or just get in touch with us at info@equerryco.com.
We also offer an ‘extra support’ paid service if you need assistance with something extra, for example, if your site needs customisation or if you would like us to populate your site. Please get in touch for further information.
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Yes, yes, and yes. You can customise every part of your template including fonts, colors, layout, and images.
Our templates have been created as a guide for you. We invite you to add your own stamp and mold your site in a way that speaks to you and your consumers.
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All of our templates have been built using Squarespace 7.1.
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Squarespace allows you to connect your domain from your current host like GoDaddy, BlueHost, etc. Please get in touch for more information or email Squarespace directly.
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As the templates are digital products, they are non-refundable. Please read our terms and conditions before committing to your purchase. If you have any queries regarding this matter, please get in touch.
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Squarespace is incredibly user-friendly, a website builder that has been created with you in mind.
When you purchase one of our templates, you will get access to our in-depth video tutorials that teach you how to use Squarespace. If you encounter any issues, we’re only an email away!
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Once you have purchased your chosen template, you will receive a confirmation email as well as access to all the tutorials you need to get started.
Within 48 hours of purchase, we will send you an invitation which you will need to accept in order to commence. Once accepted you will be well on your way.
PLEASE NOTE: Your website will come with a 6-month free trial. Once you are ready to launch, simply upgrade to one of Squarespace’s affordable plans, and claim a domain.
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A Squarespace account.
Content to populate your site, including a logo if applicable.
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Rest assured there is no coding involved. We have created our Squarespace templates with the novice user in mind.
However, if you would like to implement certain features that are only possible via the use of code, please get in touch regarding our paid customisation service. You are also welcome to add any coded features of your own.
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Whilst you do not need to purchase any additional services, we do offer a full package service where you would provide us with all the content and we will go ahead and populate your site for you. For more information regarding this service, please get in touch here.
Your template comes with a 6-month free trial. Once you are ready to launch, simply upgrade to one of Squarespace’s affordable plans, and claim a domain.
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All of our templates are fully responsive and look great on all devices!
To look at the mobile version of the template, view the demo on your mobile.
Your Step-by-Step Guide To Using Squarespace Templates
Browse the EQuerry / Co Website Templates
If templates aren’t for you, and you are looking for something fully customised, you can learn more here about our web design services.